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Technical Communication expectations tied to corporate titles and positions NZZMZ;OM  iManager Expectations   Different  phases of expectations: The interview phase The training phase The seasoned veteran phase Timeless expectations j$C$C  jThe Interview Phase   Before Prepare an appropriate rsum Research the company Create portfolio During Demonstrate preparedness Ask questions After Follow upZDZZ'ZZ ZD'    kInterview Expectations  Professional attire Rsum contents substantiated Tailored to position Professionally relevant Bi-directional exchange Interest Level<2-'2-'  lThe Training Phase    Transitioning from interviewee to employee Applying rsum claims in practical settings Adapting to a new corporate culture  Learning the ropes   mTraining Phase Expectations  Adaptability, comprehension of role Application of tenets Ability to assimilate Knowledge acquisition Interest level Inquisitiveness Quality of work Productivity  nBecoming a Seasoned Veteran  Applying basic tenets Innovating Taking initiative Adding responsibilities Increasing autonomy Mentoring Getting involved outside Acquiring new knowledgeZ  oTenet Application  Stick to basic tenets throughout Audience advocate Information gathering and processing (research, interview, assemble, review, revisit) Informational design Problem solving*!!  pKnowledge Acquisition  xActively seek new knowledge: Read, read, read Talk, talk, talk Take notes before Take notes after Identify what you don t know Set goals/plan how to learn Extend existing knowledge base6  q*It s a Two-Way Street  Managers are key to expectations being met Availability Leadership Role and goal definition Periodic performance evaluations Product reviews Tool/resource availability <+~+~    sThree Laws of Communication  ?Adapt to your audience Eliminate noise Use effective redundancy"@?c @ tThree Laws of Communication  Adapt to your audience Consider how your audience uses your information. Example: print vs. online Be prepared for mixed audiences. Example: Various roles, knowledge levels>c c  uThree Laws of Communication  Adapt to your audience Eliminate noise Wordiness, grammar mistakes, graphics, flashy design can detract from your message Boring content + flashy layout = audience attention?.''c  vThree Laws of Communication  Adapt to your audience Eliminate noise Use effective redundancy Present information in different forms. Example: steps and visual; concept and example Use consistent terminology in each form. Consider multiple channels of communication. Example: integrated documentation and training R@ " c@c c  wThree Laws of Communication  Adapt to your audience Eliminate noise Use effective redundancy Goal:  We must strive to maximize, not what we write, say, or draw, but how much our audience gets out of our documents . . . Ni.c  x1Golden Rules of Effective Technical Communication 2 :Cut the fluff  fluff kills Use active, concise language Avoid mushy verbs Examples: might, can, choose to Avoid vague language Examples: more, some, a lot:c  yMore Golden Rules  Fluff If you want to get access to XYZ application, you can complete this form. It is recommended that you save your document often. You can perform this task more quickly using the Tools option. @c   Concise Complete this form to get access to XYZ application. Remember to save your document often. Use the Tools option to perform this task. 6c  zMore Golden Rules  2 Contemplate before you illustrate Do you really need it? You don t need pictures of text. Do you need all of the picture? Does the graphic enhance the text? Is the graphic placed properly? Never place a graphic before you mention it. N)(c  {More Golden Rules   Be consistent. Pick a term and stick with it. Example: headset vs. receiver Describe interface actions consistently and don t worry about being boring. Example: press, push, select, choose, click TZZZ cc   Tips Choose initiates an action such as opening a window or carrying out a command. Example: From the File menu, choose Save. Select does not initiate an action such as highlighting a menu item. Example: Select the file format. Click instead of  click on or  click the OK button . Example: Click OK. Press instead of hit or push. Example: Press Enter. ZzZZclcc_ccAcccc(ccc  d |More Golden Rules  xRemember paper is permanent Errors can destroy credibility. Users may not know all rules but pick up on mistakes at some level. You won t be there to clarify weak or unclear information.DY ;c  }The Changing English Language  h You can Split an infinitive. End a sentence with a preposition. Use contractions. Use direct address depending on what you re writing. Start a sentence with a conjunction.6 c   Examples Split Infinitive Select this option to automatically save your document. Preposition Select which application you need access to. Conjunction Or, call Client Support Services for assistance.I 0 @ cccHc c.c ccc?c  ~The Changing English Language   You can Use first person. Leave out the serial comma, unless it will be confusing. You should Use one space after the punctuation at the end of a sentence. Use active voice.  L QKcc Qc   Examples Commas Include your title, phone number and email address. Use Active Voice Complete the form to get access. You can find documents on Atlas. Avoid Passive Voice The form must be completed to get access. Documents can be found on Atlas. 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Take advantage of this free training. Try to take classes that teach transferable skills that you can easily move into another job. A few examples of such classes are XML Programming, RoboHelp, Photoshop, Illustrator, or Quark. Training is free experience with long term benefits. Scan job boards or the newspaper s employment section. Look at the websites of companies you would be interested in working for on a regular basis to see if there are any job openings. This helps you stay in touch with the current market and what hiring companies are looking for in candidates in your field. This will also give you ideas on beneficial training classes to take. Continually update your resume as though you are job hunting. Make sure to include all of the training classes you have completed in your current job. The same goes for any awards or special recognition you have received at your current employer.$pe&   H  0޽h ? a(HG 0 p( x` R  3 K+ 3     C L 6     Always be in network mode. Stay active in career organizations, such as STC, and try to attend as many meetings as possible. Help others find jobs as much as possible, you may be in their position one day and they will more than likely return the favor. Save printed copies of documents you created for your personal portfolio as you close the projects. Odds are you will not think about saving samples for your portfolio until it is too late for you to get access to them. Interviews are difficult and if you have not had an interview for some time, you need to brush up on your interview skills. Put your resume in for a position you are interested in once in a while. You will be surprised. I know several people that have gone into an interview with the intention of brushing up on their interview skills and they were offered the job. If you keep your career growth in mind regardless of your job status, you will gain experience and skills to help you not only get choice jobs in the future, but could also lead to promotions in your current job. <&   H  0޽h ? a(< 0 meP(  R  3 K+ 3   k  C  6    As a member, you can post your resumes on the site for free, for nonmembers @ $9 a quarter Also a list of employers of technical communicators Distribution list is members only ([6#  H  0޽h ? a(F 0 |00( @ĚB 0R 0 3 K+ 3    0 C | 6    " H 0 0޽h ? a(f 0 c(  ^  S K+ 3     c $ 6    Y (  H  0޽h ? a(g 0 P`(  ^  S K+ 3     c $3 6    V If the interviewer(s) ask  get to know you types of questions, ask the interviewer about themselves as well. Most interviewers are not only looking for someone that can do the job well, but someone they will be able to work well with and have a connection with . . . 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